Ship Manuals Frequently Asked Questions (FAQs)
We are doing our best to ensure that the ship manuals and associated services provided are the very best they can possibly be. This we can control, and we work hard to make sure we exceed your expectations. A little preparation can really help ensure that you maximize the benefits of your service experience. Knowing exactly what to expect will make all our lives easier:
QUOTATIONS AND DISCOUNTS
Q: I’m interested in a ship manual. Who can I speak to for more information?
A: You may find more details for the specific manual on the web dedicated webpage. Alternatively you may contact our Client Service Department via phone at +30 210 4520410 or e-mail at info [at] SQEmarine [dot] .com
Q: Can I get a better price / discount on the prices shown over the internet ?
A: NO. We have our price policy available on the internet and on the basis of payment on order confirmation, volume discounts and other benefits available as described on dedicated web page. You may NOT by any means get a better price than that. If in any way you are unhappy with the price or you think that we should provide a discount for a special reason do contact our Client Service Department who will assist you further.
Q: How do I confirm an order?
A: By either accepting to buy a manual or by accepting an SQE quotation by signing and returning to our office by any mean. All our business is conducted in writing.
Q: How can I pay?
A: You have to select payment method on order confirmation. You normally have to pay in full (free of bank charges ) prior delivery of project deliverables in any format. You can pay by credit card or bank transfer. Please check with our Client Service Department for full details.
Q: What happens if I want to cancel my order confirmation ?
A: There are several paras of our Term and Conditions that may be applicable here. Please contact our Client Service Department who will assist you further.
Q: Is the manual that I am expected to be delivered a Ship – Specific ?
A: YES as applicable, i.e. some manuals are ship specific and some are generic, as indicated in the manuals index/matrix.
Q. How am I going to deliver the ordered documentation?
A. It depends on the format ordered, as follows:
- Paper Copies are deliverable in our Front Desk, Piraeus, Greece
- Electronic Formats (PDF and / or MS WORD) are deliverable via e-mail electronically
Q. Are the samples available on the web properly representing the manual I am expected to be delivered?
A. Yes, to the extent possible. For Example any Ship Specific Manual may be downsized or further upgraded by tuning the amount of company or ship specific information to be incorporated in the manual.
Q. What Kind of Access do I Have to the Experts that are preparing the documentation?
A. You’ve got great access! Our experts are available by phone or e-mail as usual.
Q. What are the deliverables at the end of the project?
A. It depends on the format chosen as indicated in the product page.
Q: Are the manuals updated to the latest legislation and marine practice available?
A: YES, to the extent possible. Exact legislation that the manual complies with is available at the top/cover page of the respective manual and/or documentation. We are always updating the documentation as necessary and there may be further updates required to specific manuals, subject to updates issued accordingly.
Q: What are the plans and info required from the Client side in order to develop a manual ?
A: Ship Specific Questionnaire with info required will be submitted by SQE on order confirmation on same/next business day.
Q: What is the process when you start working to develop and deliver a ship manual ?
A: The process will be as follows :
- Client confirmation for the job has been provided via fax/e-mail
- Questionnaire for each manual/Plan submitted to the client along with info required to be completed (may contain shipboard items that need feedback from those onboard)
- Client responds to SQE by submitting ALL information required along WITH all necessary documentation, Plans, Manuals, etc. as requested
- SQE develops requested documentation and informs the client on readiness
- Client reviews Plan/manual to his her preferences and advises SQE accordingly
- SQE Finalises documentation and inform Client to collect from SQE front desk or providing instruction for qa web download according to client preferences.
Q: In case manual approval is required what exactly is SQE’s role ?
A: In case approval is required SQE shall liaise and co-ordinate with Flag/Class or other organization as may be advised from the client. As a result full follow up of the case will be provided till final documentation approval.