Solutions Frequently Asked Questions (FAQs)
We are doing our best to ensure that the solutions and associated services provided are the very best they can possibly be. This we can control, and we work hard to make sure we exceed your expectations. A little preparation can really help ensure that you maximize the benefits of your service experience. Knowing exactly what to expect will make all our lives easier:
QUOTATIONS AND DISCOUNTS
Q: I’m interested in a specific Solution. Who can I speak to for more information?
A: You may find more details for the specific manual on the web dedicated webpage. Alternatively you may contact our Client Service Department via phone at +30 210 4520410 or e-mail at info [at] SQEmarine [dot] .com
Q: How do I confirm an order?
A: By buying a service over the internet or accepting an SQE quotation by signing and returning to our office this quotation by any mean. All our business is conducted in writing.
Q: How can I pay?
A: You normally have to pay in full (free of bank charges ) prior submission of project deliverables in any format. You can pay by credit card or bank transfer. Please check with our Client Service Department for full details.
Q: What happens if I want to cancel my order confirmation ?
A: There are several paras of our Term and Conditions that may be applicable here. Please contact our Client Service Department who will assist you further.
DOCUMENTATION TO BE SUBMITTED
Q. How am I going to deliver the ordered documentation ?
A. It depends on the format ordered, as follows:
- Paper Copies are deliverable in our Front Desk, Piraeus, Greece
- Electronic Formats (PDF and / or MS WORD) are deliverable via e-mail electronically
Q. Are the samples available on the web properly representing the manual I am expected to be delivered?
A. Yes, to the extent possible. In the case of a solution this is a very accurate representation of what you should expect.
Q. What Kind of Access do I Have to the Experts that are preparing the documentation ?
A. You’ve got great access! Our experts are available by phone or e-mail as usual.
Q. What are the deliverables at the end of the project ?
A. It depends on the format chosen as indicated in the product page.
Q: Are the solutions offered updated to the latest legislation and marine practice available?
A: YES, to the extent possible and in line with information and instructions provided by the client. We are always updating the documentation as necessary and there may be further updates required to specific manuals, subject to updates issued accordingly.